GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale cover sales of LONGCHAMP goods by:

LES BOUTIQUES LONGCHAMP, a French simplified joint stock company with a share capital of €1,858,000, whose registered office is located at 404 rue Saint Honoré, Paris, 75001, France, represented for the purpose of these Terms and Conditions by the company Jean Cassegrain, acting as Chairman, itself represented by its Chairman Mr. Jean Cassegrain, registered in the Paris trade and commercial register under number 334 502 655. Intra-community VAT number: FR 06 334 502655.

We would like to inform you that the item(s) are sold exclusively by LES BOUTIQUES LONGCHAMP. The identity of the seller will also appear in your invoice.

The items are sold by distance selling, by telephone (call or SMS), by e-mail, or via the following website URLs and in the languages listed below:

Placing an order implies full and entire acceptance of these General Terms and Conditions of Sale, which can be accessed at any time including at the time of ordering or making payment. You are advised to print out and keep a copy of these General Terms and Conditions of Sale for future reference. Unless alternative evidence is provided, the data that we record constitutes evidence of transactions and their date.

The General Terms and Conditions of Sale constitute the sole agreement between the parties, and shall prevail over any other document. They may be modified at any moment. New General Terms and Conditions of Sale shall apply to any order placed after they have been made available on the website.

Distance sales orders are only available to individuals and to "end buyer" companies which do not intend to resell the goods. For Spain, orders placed on the https://www.longchamp.com/es/es website are reserved exclusively for private individuals "natural persons". It is strictly forbidden for buyers to resell LONGCHAMP items in a professional capacity.

Individuals acknowledge that they have the required capacity to contract and acquire the items offered on the website.

Please do not hesitate to contact our Online Customer Service department for any information, question, advice or order query:

A selection of collection items from classic and new LONGCHAMP ranges.

Personalized articles, called "My Pliage" on the site, created and manufactured according to your specifications in the exclusive limit of the choices proposed at the time of the order. These items are only offered for distance sales through our website;

Items from our previous collections. These items are offered for sale via the "Previous Collections" section of the site, where it exists (as this section is not accessible from all of the site's URL addresses).

Stock may be limited for certain items. For online sales, information on item availability is provided when the order is placed.

The main characteristics of the items, in particular the specifications, illustrations and indications of dimensions or, where applicable, of the capacity of the items, are shown on the website.

We invite you to read them before placing any order, and to refer to the description of each item for information on its properties, essential characteristics and delivery times.

The contractual information is shown in the language indicated in the table at the beginning of this document and is confirmed when you validate the order at the latest.

Item prices are shown Inclusive of Tax (at the VAT rate in force when on the date on which your order is placed), excluding any shipping costs or customs duties. They are shown in Euros, except for Switzerland for which they are shown in Swiss Francs (CHF), , and Great Britain for which they are shown in Pounds. Prices are subject to change at any time. Items are billed based on the prices in force when the order is placed.

The total amount of your intended order shall be visible at each stage of validation of your online order and, where applicable, at the time of validation of your payment.

3.1. All orders are limited per customer, excluding transport costs and any applicable customs duties, to a maximum total amount often thousand (10,000) €/CHF/£ incl. taxes;

It is hereby stipulated that the order may contain no more than:

three (3) identical items (identical model, material and colour); and/or

Ten (10) items in total.

In addition, each customer shall be limited to twenty (20) items over each period of twelve (12) consecutive months, regardless of their credentials.

3.2. Online orders must be placed in accordance with the following process:

Selection of item(s):

For collection items: Select colour;

For personalised items: Select the design and then follow the steps to personalise;

Gift option and add a personal message;

Select delivery type and billing address;

Bank details;

Accept General Terms and Conditions of Sale;

Confirm order by clicking/pressing the 'PAYMENT' button.

The contents of your basket are visible at each order confirmation stage.

You have the opportunity to check the details and total price of your order, and to correct any errors before confirming your acceptance. It is your responsibility to check the accuracy of the order and to report or correct any errors immediately.

An order is registered on the website when you accept these General Terms and Conditions of Sale by ticking the box provided for that purpose and validate your order. This validation implies acceptance of all of these General Terms and Conditions of Sale.

Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

These General Terms and Conditions of Sale,

Contact details for our Online Customer Service department,

Information on the right of withdrawal,

The withdrawal form (attached to the General Terms and Conditions of Sale).

The sale shall only be final after this order confirmation has been sent by e-mail.

Any order placed on the website, validated by you and confirmed by us, in accordance with the terms and conditions described above, constitutes the formation of a contract concluded remotely between us.

You will receive a shipping confirmation e-mail when your order is dispatched.

Your invoice can be accessed from your customer account.

3.3. Please Note

For personalized items, you have twenty four (24) hours since you place your order to cancel your order. In order to do so, please contact us by e-mail at the address shown in the table at the beginning of this document.

We reserve the right to reject any unusual orders or orders placed in bad faith, or on any other legitimate grounds.

3.4. Specific case of orders placed by telephone (call or SMS) or e-mail:

You will receive an e-mail containing a link to the Adyen payment platform. On this platform you can:

make payment for your order;

accept the General Terms and Conditions of Sale;

validate your order.

Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

these General Terms and Conditions of Sale,

contact details for our Online Customer Service department,

information on the right of withdrawal,

the withdrawal form (attached to the General Terms and Conditions of Sale),

You will receive a shipping confirmation e-mail when your order is dispatched.

ARTICLE 4 – PAYMENT

Your purchases must be paid for by payment card or by means of a Paypal account when ordering, according to the payment methods listed in the table below. Payment is made via the Adyen payment platform for telephone or e-mail orders.

* provided that this method of payment is offered to you when you place your order.

A minimum order amount may be required if you opt for Klarna as your payment method. This amount will be displayed on the website when you place your order.

Your bank card or your Paypal account will be debited:

For personalised items: twenty four (24) hours after your order has been placed, in the order currency;

For collection items: at the time of dispatch of your order.

Your purchases are made in complete security: the bank details you send via the website to an approved banking institution (or via the Adyen online payment platform for telephone or e-mail orders) is kept confidential in a secure environment (SSL protocol).

We do not store payment card numbers on our website – they are stored on the secure bank website.

In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order.

We also verify that the payment card address matches the billing address.

We also reserve the right to request additional information or documents (photocopy of ID, proof of address etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:

For an order with a delivery address which does not match the billing address;

For new customers;

For an order exceeding two hundred (200) €/CHF/£.

We shall retain full ownership of the items sold until the full amount has been paid, including VAT and any shipping costs or customs duties.

ARTICLE 5 – DELIVERY

With distance selling, you have a choice of several delivery methods:

Home delivery:

Chronopost makes home deliveries from Monday to Friday, from 8am to 1pm, while UPS delivers from Monday to Friday.

Delivery to Store:

You can come and collect your order free of charge in one of the stores listed when placing your order.

Delivery to a collection point or locker:

You can collect your order free of charge from the collection point or locker you selected when you placed your order on the website (provided this delivery method is available to you when placing your order).

5.1. DELIVERY AND DESTINATION

The items for sale online shall be delivered under the following terms:

Delivery will be made to the address specified when your order was placed.

Please note that delivery locations are linked to the website URL used to place the order. Therefore in order to receive a delivery in your country of residence, please place the order from the relevant website URL. For example, delivery in France can only be made via the French website URL.

We cannot be held responsible for any order that you have not received but which has been delivered to the address indicated when you placed your order (including when the address indicated on the website corresponds to a warehouse or a parcel forwarding platform).

For information and for increased efficiency, Adyen analyses all data provided.

We insure all items until they are delivered.

5.2. DELIVERY - FEE

* Provided that this delivery method is available to you when placing your order

** Free delivery for all orders over 140€ (100€ for Germany, Spain and the Netherlands, 200 CHF for Switzerland and 130€ for the United Kingdom). You will be informed of any shipping costs or customs duties during the order process, prior to confirmation.

5.3. DELIVERY TIMES

The delivery time is shown during the order process, prior to confirmation. Unless any specific time frames are provided for holiday periods, you will receive your delivery within a maximum of:

* If this method of delivery is offered to you when you place your order

If you have not received your order within the time frame provided

If you have received the shipping confirmation e-mail, but you have not received your order within the time frame provided:

You can contact the courier using the details below:

- Chronopost: http://www.chronopost.fr ("Live tracking") or by phone on 09 69 391 391 (not premium rate), Monday-Friday 8am to 7pm, and Saturday from 8am to 12pm.

- UPS: www.ups.com.

For deliveries in Belgium, please note that any reservations or complaints regarding delays must be submitted to the courier by extrajudicial document or registered letter within a maximum of seven days, not including the day of receipt.

For any queries, you can contact us at the e-mail address shown in the table at the beginning of this document.

Please note that in the event of the loss of a parcel or a dispute over its delivery (for example: a parcel that the courier claims has been delivered but that you have not actually received), the courier will be required to carry out an investigation during which certain documents may be requested from you. These documents are necessary for the proper conduct of the investigation and its resolution. If the requested documents are not provided, it will not be possible to complete the investigation.

If you have not received your delivery within the time frame provided: You may request that we complete the delivery within an additional reasonable time frame, by registered letter with a delivery receipt or in another hard copy format. Should we fail to deliver by that date, you may cancel the sale, by registered letter with a delivery receipt or in another hard copy format. The sale will be deemed to be cancelled as soon as we have received the letter or hard copy informing us thereof, unless we have made delivery in the interim period. We will then refund you for all amounts paid on order for the relevant item(s) and shipping costs, within no more that fourteen (14) days of the sale cancellation.

5.4. DELIVERY AND RECEIPT

5.4.1. PRECAUTIONS

Chronopost deliveries:

An interactive delivery service (Predict) is available for all deliveries within France. Chronopost will send you a delivery notification once your parcel has been received, and in the event of an unsuccessful delivery attempt.

You can make the following changes directly through Chronopost:

Change the delivery date (within a maximum of six days of the initial date), and/or

Select a different delivery address, including:

• A post office;
• A local pickup point listed by Chronopost within the initial delivery area (designated pickup point or Chronopost branch);
• A neighbour's address;
• A safe delivery location as agreed with Chronopost.

Your mobile phone number and/or e-mail address will be sent to Chronopost, so that they can keep you informed of any deliveries or attempted deliveries and in order to track your delivery. These details are also required for shipping documents and for end-of-day electronic file transfers.

You will receive an email the day before delivery containing a six (6) digit security code and a QR code. A second notification will be sent to you on the morning of the delivery, reminding you of the secure code and specifying the delivery slot.

At the time of delivery, you must present the secure code and/or the QR code to the delivery person, who will enter it on his control terminal.

Please note: without the secure code or if it is incorrect, the deliveryman will not be able to give you your parcel. The parcel will then be held in a post office or a Pickup relay. To collect your pending parcel, you will be asked to sign for it and show your original valid ID at the post office or Pickup point.

UPS deliveries:

Delivery to Store:

You must collect your package within fifteen (15) calendar days upon receipt of the email informing you that your package is available at the Longchamp store you chose when placing your order.

Please provide a valid form of ID and the order number you will have been given when collecting your package.

If you wish to have your order collected by another person, they must provide a piece of identification for themselves and for you.

If you are unable to collect your item(s) within this period of fifteen (15) days, please contact our Online Customer Services at the address shown in the table at the beginning of this document.

Delivery to a Pickup collection point Chronopost:

You must collect your package within seven (7) calendar days. This period runs from the time you receive the email and/or SMS informing you that your package is available at the Pickup collection point you chose when you placed your order.

Please go to the chosen Pickup collection point, bringing an original, valid identity document and the QR Code (or Pickup Pass) contained in the email and/or SMS you will have been sent.

If your package is being collected by a third party, this person must bring the QR Code (or Pickup Pass), as well as an identity document in their name and a copy of your identity document.

After this period of seven (7) calendar days, the package will automatically be returned to us and, if applicable, the sale will be cancelled.

Delivery to a UPS Access Point Location*:

You must collect your package within fifteen (15) calendar days. This period runs from the time you receive the email and/or SMS informing you that your package is available at the UPS Access Point you chose when you placed your order.

Please go to your chosen UPS Access Point, bringing an original, valid identity document and the package release code we will have sent you beforehand.

If your package is being collected by a third party, this person must bring the package release code, as well as an identity document in their name and a copy of your identity document.

After this period of fifteen (15) days, the package will automatically be returned to us and, if applicable, the sale will be cancelled.

* Provided that this delivery method is available to you when placing your order

Delivery to a Pickup locker:

You must collect your package within three (3) calendar days. This period runs from the time you receive the email and/or SMS informing you that your package is available at the Pickup locker you chose when you placed your order.

Please go to the chosen Pickup locker, bringing your collection codes (identity document and validation code) contained in the email and/or SMS you will have been sent.

To unlock the locker containing your package, please enter your collection codes at the reader on the locker or scan the QR Code (or Pickup Pass) at the reader.

After this period of three (3) calendar days, the package will automatically be returned to us and, if applicable, the sale will be cancelled.

Delivery by DPD

For national shipments, and unless otherwise specified by the sender, an interactive delivery service (Predict) is offered to the recipient, who receives a delivery notification when the parcel is picked up, as well as in the event of an unsuccessful delivery.

The recipient can make changes directly with the carrier:

- The initial delivery date (within a maximum of six (6) working days from the initial proposed date), and/or

- Choose a delivery point other than the one initially designated by the sender, i.e. a local delivery point proposed by the carrier within the initial delivery perimeter, or choose the address of an identified neighbor, or choose a safe delivery location in agreement with the carrier.

In the event that the consignee communicates an instruction to the carrier modifying the delivery date, the sender will not be entitled to claim compensation based on the delay.

The consignee's cell phone number and/or e-mail address must be given to the carrier on the waybill and/or when transmitting end-of-day electronic files, so that the consignee can be notified.

5.4.2. Reservations

When you receive your order, please always check the condition of the parcel and the ordered item(s), and that the order is correct.

Should you notice any damage to your parcel or item, please note the damage on the courier delivery slip, and contact us immediately by e-mail at the address shown in the table at the beginning of this document.

Please also retain the shipping packaging.

Please detail the relevant damage in your message (damp, holes, open parcel, etc.). In all cases, you have a period of three (3) days, not including public holidays, of receipt of your parcel to notify the courier of any reservations, by extrajudicial document or registered letter.

Specific information relating to Chronopost: The recipient's digital signature, and copy thereof constitute evidence of parcel delivery, and the parties acknowledge that such signature has the same legal value as a conventional paper signature.

The recipient must note any damage or spoliation observed on delivery on the delivery slip, signed and dated, in the form of written, detailed and comprehensive reservations.

If the delivered item(s), do(es) not match your order, you may return it/them in accordance with the procedures detailed below under 'Return' and 'Guarantees'.

Article 6 – Return – Right of Withdrawal

Excluding the return scenarios set out by articles 5.3. (Delivery Delays), and 8.1. (Legal Guarantees), you may exercise your right of withdrawal under the following conditions:

6.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be returned or exchanged.

Therefore, the right of withdrawal does not apply to personalised items. We advise that you devote the necessary time and attention to creating your item.

6.2. COLLECTION ITEMS

You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal.

Should your order contain several items delivered separately, this period begins from receipt of the final item.

You may exercise your right of withdrawal by returning your item(s) to us by post, or directly to the Store.

In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

6.2.1. RETURN BY POST

6.2.1.1. FOR DELIVERIES MADE IN THE UNITED KINGDOM

Your satisfaction is our priority. We will gladly accept your returns by post. You have a period of thirty (30) calendar days from receipt of your item(s) to exercise your right of withdrawal by visiting our website under the heading "Account":

1. Go to your order history
2. Select the order you want to make a return for
3. Choose the articles that need to be returned
4. Indicate a return reason for each article
5. Get your return label by email
6. Paste the label on your parcel
7. Print your return invoice and add 3 copies of it in an envelop stick on your parcel
8. Bring your parcel to the nearest relay point

We invite you to make all your returns in a single shipment for ecological reasons.

We undertake to reimburse you in full for the sums paid at the time of your order.

Please note that the return costs we have advanced remain at your expense.

6.2.2. STORE RETURNS

You have a period of 30 days following receipt of your order to return your item in person to a LONGCHAMP store of your choice.

Please do not forget to bring your receipt.

We will then refund your item(s) together with the outgoing shipping costs for this/these item(s).

ARTICLE 7 – EXCHANGES

7.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be exchanged.

7.2. COLLECTION ITEMS

Items are exchangeable at any LONGCHAMP Store in Europe.

Please do not forget to bring your receipt.

You may exchange your item(s) according to the following terms:

The returned items must be complete (manual, accessories, etc.), in their original condition and with their original packaging, as well as a copy of the invoice. Any item returned incomplete, used, damaged or sullied may not be exchanged or returned.

ARTICLE 8 – GUARANTEES – AFTER-SALES SERVICE – LIABILITY

8.2. AFTER-SALES SERVICE

LONGCHAMP's After-Sales Service can provide repairs for wear of your item(s), as well as repairs which are covered by your Statutory Guarantees.

The best way to contact our After-Sales Service is at the e-mail address shown in the table at the beginning of this document.

You can also visit any LONGCHAMP Store or authorised LONGCHAMP reseller.

Without prejudice to any legal provisions in force, your item(s) will be sent to our workshops.

8.3. LIABILITY

You have sole responsibility for your decision to purchase an item.

The photographs and graphics shown on the website are not contractual and we cannot accept responsibility for them.

ARTICLE 9 – RETENTION OF DOCUMENTS

For any order exceeding one hundred and twenty (120) €/CHF/£ including tax, we undertake to keep the documents relating to the transaction for a period of ten (10) consecutive years.

ARTICLE 10 – ENVIRONMENT

In accordance with the provisions of the Environment Code, and pursuant to the principle of Extended Producer Responsibility (EPR), LONGCHAMP holds unique identification numbers.

ARTICLE 11 – PERSONAL DATA

The personal data collected is required to process your order and is not intended to be sold, marketed or rented to third parties at any time.

This information may also be used for statistical purposes, marketing analyses and to monitor customer relations.

For further information on the processing of your personal data, please consult our personal data protection policy.

ARTICLE 12 – INTELLECTUAL PROPERTY

LONGCHAMP holds ownership rights or exclusive usage rights over the intellectual property rights to the website and all of its components.

ARTICLE 13 – APPLICABLE LAW & DISPUTES

These General Terms and Conditions of Sale, the order and any documents arising there from are governed by French law.

For any disagreement, we advise you to contact us first.

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

I/We (*) hereby inform you of my/our (*) withdrawal from the contract relating to the sale of the item (*) below:

Order number:

Ordered on (*)/received on (*):

Consumer's(s') name(s):

Consumer's(s') address:

Consumer's(s') signature

(only if using a printout of this form)

Date

(*) Delete as appropriate