Track my order
If your payment is accepted, you will be automatically redirected to an order confirmation page with an order number.
At the same time, you'll receive an email confirming that your order has been placed and is awaiting preparation. Please check your junk folder if the email is slow to arrive.
If you have created an Account; Sign into your Account and go to My Orders to view your order details and track its status. If you are not redirected to the order confirmation page and you haven't received confirmation via email (we recommend checking your junk folder first), please contact our Customer Service team by filling out this contact form, by calling +27 11 884 1425. Monday-Friday from 08:30 am-17:30 pm, or emailing Support@longchamp.co.za
Your order number can be found on the thank you page that appears once you've placed your order. It can also be found in your order confirmation email, on your Longchamp customer account in My Orders, and on the invoice.
If you have created an Account: To track your order, please go to the “My Orders” section of your account
There are 3 order statuses:
- Being prepared: Your order has been successfully placed and is being handled by our preparation team at the Distribution Center.
- Shipped: Your order has just left our Distribution Centers and has been handed over to the carrier. You should also have received a shipping confirmation email with the tracking number of your parcel.
- Canceled: Your order will not be shipped, and the transaction total will not be debited from your payment card.
- Returned: You have requested a return for your order.
If you haven't created an online account when placing your order on Longchamp.co.za, you can please contact our Customer Service team by filling out this contact form, by calling +27 11 884 1425. Monday-Friday from 08:30 am-17:30 pm, or emailing Support@longchamp.co.za
