Placing an order on Longchamp.co.za

Here is a step-by-step guide to help you complete your order on longchamp.co.za.

1 - Find your item(s) by browsing through the categories and filters. Already have an item in mind? Search for it using the search bar at the top of the website.

2 - Once you've chosen your item(s), add it to your cart and enter your desired quantity.

Each customer is subject to the following limits:

- Limited identical items (items that are the same model, material, and color).

- Ten (10) total items.

- Five (5) personalized items.

Transactions may not be divided to fall below the specified limit.

3 - Create an account if desired – this will allow you to track the progress of your order.

4 - Enter your shipping and billing address.

5 - Enter your bank details in our secure area and accept our General Conditions of Sale.

Once you've completed your order, a thank you page will appear displaying your order number and confirmation that your order has been successfully placed.

Once your order has gone through, you'll receive a order confirmation email.

You'll also receive a shipping confirmation email once your order has been dispatched. You can access the invoice via your customer account once your order has been dispatched.

Each customer is subject to the following limits:

- Limited identical items (items that are the same model, material, and color).

- Ten (10) total items.

Transactions may not be divided to fall below the specified limit.

Our Customer Service team is happy to help! We invite you to contact us via this contact form, by calling +27 11 884 1425. Monday-Friday from 08:30 am-17:30 pm, or emailing Support@longchamp.co.za

If you're struggling to access pages on our website, your browser may have remembered some information that is out of date.

We recommend clearing your cache using Ctrl + Shift + Delete for Google Chrome, Internet Explorer, and Firefox. If your problems persist, we invite you to contact our Customer Service team by completing this contact form.

You can find all of our General Conditions of Sale here.

Whilst we currently are unable to offer a gift-wrapping service online, this service is available in our Longchamp stores. Please note whilst our stores endeavour to assist every customer:

• this is subject to store availability.

• as we expect a higher volume of foot traffic during the busy festive period, please note our stores may also have to suspend this service during peak period.

For more information about our stores, please review our store locator

We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil your order. You'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.

From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Longchamp as a trusted sender.