Modifying and cancelling orders

If you wish to cancel your order, please contact our Customer Service team as soon as possible, and we will do our best to assist you.

You can reach us by calling +27 11 884 1425.

Our team is available Monday–Friday from 08:30 am to 17:30 pm.

Please note that if your order has already been processed or shipped, cancellation will no longer be possible. However, returns are accepted once your order has been delivered. You can learn more about our return policy here.

Once your order is placed, it can no longer be modified. If you need to make a change, you will need to cancel the order and place a new one. We encourage you to contact our Customer Service team as soon as possible, and we will do our best to assist you.

If you would like to change your shipping address, please contact our Customer Service team as soon as possible by calling +27 11 884 1425 our team is available Monday–Friday from 08:30 am to 17:30 pm.

Please note that if your order has already been processed or shipped, changes may no longer be possible. However, returns are accepted. You can learn more about our return policy here.

If your order includes multiple items, it may be shipped in separate packages, depending on product availability.

In this case, you will be notified by email when each package is shipped, along with the relevant tracking information.

Unfortunately, we do not offer the option to combine multiple orders into a single shipment, even if they were placed within a short timeframe and to the same address. Each payment and order confirmation generates an individual order that is processed separately. You will be notified by email when each package is shipped, along with the relevant tracking information.

We’re truly sorry that your order has been canceled. This cancellation may be due to one of the following reasons:

- If an item in your order becomes temporarily out of stock, it may, in very exceptional circumstances, be canceled by our Distribution Centers.

- Invalid payment information. As part of our standard security measures, we verify the payment details provided during checkout. This verification helps protect both our customers and our company from potentially fraudulent activity.

If one of these situations occurs, you will receive an email informing you of the cancellation of your order, along with the reason.

If you have any questions or would like further assistance, please do not hesitate to contact our Customer Service team by completing our contact form, calling +27 11 884 1425, or emailing Support@longchamp.co.za

Our team is available Monday–Friday from 08:30 am to 17:30 pm.